Every unanswered DM, missed call, and generic auto-reply is a lead walking straight to your competitor. MASEDigital implements respond.io — Australia’s #1 AI-powered omnichannel inbox — so your business responds 24/7, automatically.
You see it every day. You just don't see what it's costing you.
Instagram DM
Seen · 11:47 pm
"Hey, just saw your ad — what are your prices?"
No reply. Lead went cold. Booked with your competitor by morning.
67%
of leads message after business hours
Facebook Messenger
Auto-reply
"Thanks for your message! We'll get back to you within 2–3 business days."
They wanted an answer now. They didn't wait.
78%
of customers buy from whoever responds first
Phone
Missed Call · Monday 8:02am
"You have 1 new voicemail."
They didn't leave one. You'll never know who called.
85%
of callers won't leave a voicemail
This is costing you more than you think.
And it's completely fixable — without hiring more staff.
Your 24/7 Agent
Imagine your own agent working while you sleep.
At 2am, when your office is dark and your phone is off, your AI agent is wide awake — qualifying leads, answering questions, booking appointments, and handing off to your team when it matters.
Replies in seconds, not hours
Average response time drops from 12 hours to under 30 seconds.
Qualifies and books automatically
Asks the right questions, scores the lead, books the appointment — no human needed.
Hands off when it matters
Complex queries or hot leads get escalated to your team instantly, with full context.
All channels. One inbox. One agent.
Connects with your existing tools
HubSpot
Shopify
Calendly
Zapier
Google Calendar
Stripe
Meta Ads
Salesforce
HubSpot
Shopify
Calendly
Zapier
Google Calendar
Stripe
Meta Ads
Salesforce
AI Voice
Now your phone answers itself too.
Your AI voice agent handles inbound calls after hours — captures caller details, answers common questions, books appointments, and sends a follow-up message automatically. No voicemail. No missed opportunity.
85%
of callers won't leave a voicemail — they just call your competitor instead.
✓Answers 24/7 — never misses a call
✓Captures name, number, and reason for calling
✓Books appointments directly into your calendar
✓Sends an instant follow-up SMS or WhatsApp
Industries
Built for Australian businesses that get enquiries.
If your business receives messages, calls, or DMs — this works for you.